Frequently Asked Questions (FAQs)
What is the return policy?
- Returns Accepted: Only for defective or damaged products.
- Request return within 24 hours of receipt.
- Item must be unused, in original condition, and original packaging.
- Proof of defect (photo/video) may be required.
- Return Process:
- Email support@thedhatki.com or WhatsApp +919460349117 with order number and reason.
How much does shipping cost?
We offer FREE shipping on all prepaid orders. If you choose Cash on Delivery (COD), the shipping charges will be calculated at checkout.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
- Dispatch Time: 2-3 Days
- Delivery Time: 8-14 Days
Where are your products manufactured?
Our products are manufactured both locally in INDIA. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Do you ship internationally?
Yes, we ship globally! International shipping charges are calculated at checkout based on the weight of your package and the destination country. Please note that custom duties or import taxes (if applicable in your country) are to be paid by the customer.
